Politique de remboursement
Returns & Refund Policy – Inspree
Our Guarantee
We want you to love your purchase. If there’s a problem with your order, such as damage, defect or non-delivery please contact us within 14 days of delivery at inspree.info@yahoo.com so we can help.
Damaged or Faulty Items
If an item arrives damaged or defective, email us photos, videos and your order number. We will send a replacement if the evidence shows as faulty.
Change-of-Mind Returns
You may cancel your order within 14 days of receiving it if you have changed your mind and the product is not faulty.
As our products are shipped through an overseas fulfilment partner, change-of-mind returns must be sent to our designated overseas returns address. The customer is responsible for arranging and paying all return delivery costs. We strongly recommend using a tracked service, as we cannot refund items that are lost in transit.
Please contact us before returning your order so we can provide the correct return address and instructions. Items must be returned complete and in their original condition. This does not affect your statutory rights. If an item is faulty, damaged or incorrect, we will cover a replacement or return free of charge.
Refunds
- Approved refunds will be processed back to your original payment method.
- You will receive a confirmation email once your refund has been issued.